Job Description

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers. When you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

• Lead technical product strategy for Digital Technology sales transformation products focusing on our capabilities and experiences, specifically to help ServiceNow drive scale towards $30B+ in revenue.
• Work with internal Sales, Partner and Marketing operations and other cross functional teams to establish a long-term product strategy and roadmaps, informed by sales and business needs.
• Lead technical product strategy and execution in partnership with digital technology and Sales business organization.
• Work cross functionally to define a north star vision for our DT GTM products driving the strategy of delivery and execution.
• Partner with Solution Architecture and Engineering leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve customer and business problems.
• Focus on enhancements to drive sales productivity and deal velocity.
• Drive large cross-functional investments that require balancing risks and achieving aggressive deadlines.
• Provide critical insights and up-to-date status to our executive team (including our CTO and CDIO) so they can make informed decisions on program prioritization and resource allocations.
• Lead, support and grow an org consisting of Product Managers and Product leaders. Provide direction to employees so they can deliver business outcomes and achieve their career growth objectives.
• Communicate product priorities and build consensus.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
• Communicate complex problems into easily understood requirements and provide solutions.
• Ability to thrive in a rapid growth, fast-paced environment.
• Excellent communication skills at all levels of an organization and across all functions.
• Bachelor’s in a related field/master’s preferred.

To be successful in this role you have:

• 15+ years of experience that includes people and technical program management in a large-scale enterprise organization.
• Extensive GTM product background with proven track record of building, delivering, evolving and transforming GTM/Sales products in partnership with business stakeholders, solution architecture and engineering teams.
• Strong technical product delivery background in GTM/Sales products such as CRM, CPQ, CLM, EMS products.
• Extensive experience in Human Centered Design and Agile methodology.

• Strategic mindset, strong leadership skills, and a proven track record of success in driving cross functional product partnerships.
• A track record of creating, fostering and maturing a positive and trust team environment.
• Product Management experience and/or Corporate development in SaaS companies.
• Deep Knowledge of Sales, Sales Operations, Marketing, Partner & Customer life cycle .
• Fanatical about user experience design, customer success and tenacious at driving long-term customer value.
• Highly data-driven with commitment to drive customer engagement towards business outcome and value realization.
• Excellent verbal and written communication skills, including the ability to chair sessions and host webinars.
• History of managing highly engaged, successful teams.
• Ability to thrive in a rapid growth, fast-paced environment.
• Excellent communication skills at all levels of an organization and across all functions.
• Bachelor’s in a related field/master’s preferred.

JV20

For positions in this location, we offer a base pay of $246,700 - $419,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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