Job Description

If you are hired provisionally in the title you must take and pass the Civil Service Exam when it becomes available to be eligible for continued employment.

Family Independence Administrations provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs/services such as: temporary cash assistance SNAP childcare eviction prevention services adult protective services job training employment plans/support domestic violence assistance child support enforcement etc.

Under the general direction of the Benefits Access Center Director with wide latitude for the exercise of independent judgment and initiative the Deputy Director of a Family independence Administration Job Center is responsible for the organization direction and supervision of the Case Management Case Establishment and the Case Support units which facilitate eligibility determinations for initial and ongoing public assistance benefits and all employment related activities that will enable participants to achieve their maximum level of selfsufficiency.

This position is interchangeable and is utilized in any FIA Benefits Access Centers/Model Office locations or specialized Benefits Access /Model Office location which includes but is not limited to the Family Services Call Center Union Square Job Center Refugee Job Center and Residential Treatment Services Center.

The Family Independence Administration (FIA) is recruiting for one (1) Administrative Job Opportunity Specialist NM I to function as Benefit Access Center Deputy Director who will:

Manage the activities of the Family Independence Administration Benefits Access Center staff
involved in the resolution of matters relating to public assistance client appeals ensuring that
Agencys requirements are met for opening reopening denial closing change in case status
and change in benefit entitlements to prevent loss of public funds; ensure compliance with
mandated signage being properly posted.

Manage all aspects of the application and recertification processes for public assistance to ensure
that eligibility rules are adhered to and that the required time frames are met in order to increase
the Fair Hearing Win rate in that the Benefits Access Centers case actions are upheld; manage
the processing of case actions in accordance with predetermined priorities to measure accuracy
and the impact on the payment accuracy rate.

Assist the Benefits Access Center Director in directing the activities of the various program
components of the Family Independence Administration Benefits Access Center/Model Office
which includes but is not limited to the Family Services Call Center Veterans Job Center
Union Square Job Center Refugee Job Center and Residential Treatment Services Center
the latter of which are designed to facilitate service delivery to specialized populations in order
to minimize wait time and assist participants in achieving maximum selfsufficiency.

Determine training needs of Job Center staff; oversees planning and development of training
curriculum; monitors and evaluates training programs to ensure that Agency and programs
goals are met; monitor training attendance by staff; assesses training effectiveness and provides
feedback to the Director; manages staff development initiatives.


Supervise the implementation of all Welfare Reform initiatives including the emphasis of work over
welfare the individuals personal responsibility of seeking employment the availability of various
community resources to satisfy the Agencys goal of assisting public assistance recipients in
achieving their highest level of selfsufficiency.

Evaluate legality and appropriateness of case actions to ensure adherence to Federal State and
Agency regulations by conducting management audits of operating routines methods and processes
for public assistance and food stamps; ensure that the error/fraud reduction programs are followed;
respond to service complaints in a timely and accurate manner.

Oversee proper referrals to the Office of Child Support Enforcement where appropriate; make
referrals to outside agencies as needed in consultation with specialized Human Resources
Administrative staff; such agencies include but are not limited to Social Security Administration
(SSA) Department of the Aging (DFTA) and Agency for Childrens Services (ACS).

Monitor the Fair Hearing process; improve the Fair Hearing Win rate which measures whether
Job Center actions are upheld; provide supervision and leadership to center employees and
works closely with supervisory staff to ensure that services are provided appropriately and in
a timely manner; ensures timely compliance with Fair Hearing decisions.

Manage the accuracy and timelines of information entered on to centralized computer systems
for the electronic generation of public assistance and food stamp benefits; notify Management
Information System (MIS) of breakdowns and insure the rapid deployment of technical personnel.

Hours/Shift:

9:00am 5:00pm

Qualifications :

Qualification Requirements

1. A baccalaureate degree from an accredited college or university plus four years of satisfactory fulltime experience performing work related to providing employment related services or economic support services to persons in need at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

2. A fouryear high school diploma or its educational equivalent and eight years of fulltime experience equivalent to 1 above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

3. Education and/or experience equivalent to 1 or 2 above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year; year of work experience. However all candidates must have at least a fouryear high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Fulltime

Job Tags

Full time, Temporary work, Work experience placement, Remote job, Shift work,

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