Job Description

The Opportunity

Do you have a passion for making people smile? Love providing outstanding customer service? Enjoy meeting new people? If so, we have an opportunity for you!

The Woman’s Locker Room Receptionist is responsible for greeting, supporting, and ensuring members' needs are addressed in a timely manner! This individual will be the first point of contact for members and is responsible for partnering with multiple departments to ensure members' concerns are handled in a timely manner.

Pay Rate: $18/hour

Schedule: Full-Time or Part-Time

• Mondays: 3p - 11p
• Tuesdays: 11am - 7pm / 3pm - 11pm
• Wednesdays: 11am - 7pm / 3pm - 11pm
• Thursdays: 11am - 7pm
• Saturdays: 6:45am - 2pm 
• Sundays: 6:45am-1pm/1pm-9pm

Weekend availability

Job Responsibilities:

• Responding to needs within the locker room and partnering with other departments to ensure they are addressed.
• Assigning and assisting members with locker rentals and locker room amenities.
• Assisting member with spa appointment bookings and checking out products.
• Answering phones: responding to inquires and booking service appointments
• Exhibit excellent customer service skills at all times
• Complete job duties at times multitasking

• Maintain a clean and organized work space for the reception associates
• Handle difficult situations in a calm manner while remaining professional
• Communicate effectively with team members and management

Requirements

• Similar experience preferred
• Great communication skills with the ability to handle difficult situations
• Must be available to work various shifts & holidays (early mornings, late evenings and weekends)
• Must be able to work well in a team setting
• Great organizational and time management skills
• The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending.

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

Benefits

Working at EBC benefits you!

• Paid time off for full and part-time team members.
• Health, Dental, and Vision Insurance for qualified team members.
• 401k - company match
• Parking and transit benefits

• Free workout privileges and employee discounts
• Flexible schedules
• 40% off spa services & locker room and spa brands like Skinceuticals, Coola Suncare, Capri Blue and many more!

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