Job Description

The Volunteer Manager will assist and support Habitat Metro Denver’s volunteer vision to empower volunteers as community partners to ensure everyone has a decent place to call home. The Volunteer Manager will be responsible for volunteer position development, outreach, onboarding, scheduling, training, management, appreciation, and program evaluation. This position will work closely with all departments, especially Construction, ReStores, and Development to assist in the engagement of over 15,000 volunteers annually.

The following reflects the organization’s definition of essential functions for the job but does not restrict the tasks that may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

CORE RESPONSIBILITIES:

Program Management
Manage all aspects of the Core Volunteer program including:
Collaborate with other departments to determine volunteer needs for each program.
Work with Volunteer Supervisors to develop volunteer positions, as needed.
Perform outreach activities including hosting volunteer orientations, digital marketing. recruitment, maintaining postings on external websites, attending volunteer fairs.
Onboard new Core Volunteers including interview, background check, reviewing expectations, culture code, etc.
Organize semi-annual volunteer appreciation events for Core Volunteers.
Work closely with the Sponsorship team to schedule all high-level sponsor volunteer groups and faith coalition volunteer groups.
Oversee the overall Construction and ReStore volunteer schedules.
Track, report, and analyze volunteer data using Raiser’s Edge and VolunteerHub.
Monitor volunteer experience through feedback surveys.
Work with staff to manage any volunteer concerns and continually improve the volunteer experience.
Support the Director of Engagement in training staff on volunteer engagement topics.
Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.

Communications and Planning
Maintain regular communications with 200+ Core Volunteers and Core Alumni.
Serve as main point of contact for scheduling with corporate and faith volunteer groups.
Communicate regularly with Construction, ReStore, and administrative staff to ensure Core Volunteers are actively engaged in their service.
Attend regular meetings with Construction, ReStore and Development teams to assess changing volunteer needs and manage volunteer feedback.
Work with Marketing team to create content for social media and newsletters to increase volunteer awareness and participation.
Perform site visits to various Habitat Metro Denver locations to support departments and volunteers.
Respond promptly to high volume of emails and phone calls.

Leadership Management
Oversee the Volunteer Coordinator including training, regular meetings, monitoring performance on a regular basis, and conducting annual performance review.
Supervise Core Volunteers on the Volunteer Engagement team.
Other associated duties required to help drive to our vision, fulfill our mission, and abide by our Cultural Blueprint values.

KNOWLEDGE, SKILLS AND ABILITIES
A strong personal and professional commitment to Habitat’s mission and the Denver Metro community.
Behaviors and interactions accurately reflect cultural values outlined in the Cultural Blueprint above.
Excellent interpersonal skills and experience working with people of diverse backgrounds.
Extremely well-organized and high attention to detail with the ability to manage multiple projects simultaneously.
Ability to flex style to communicate clearly, professionally, and sensitively with diverse audiences such as volunteers, donors, Habitat homeowners, coworkers.   
Effective leadership skills and ability to manage direct reports.
Strong customer service skills.
Excellent written and verbal communication. 
Ability to independently seek solutions and work well in a team-based environment.
Comfortable with public speaking in front of small and large groups of stakeholders
Proficient with Microsoft Office, MS Teams, SharePoint, databases, and ability to learn as the needs of the position and available technology evolves.

EXPERIENCE
High school diploma or GED required; a bachelor’s degree could be beneficial in this role. 
3-5 years’ experience in the field of volunteer engagement, or equivalent combination of experience, education, and training.
Certificate in Volunteer Administration is preferred.
Personal volunteer experience.
Presentation and meeting facilitation with small, medium, to large groups is required in this role.
Experience with CRM / scheduling systems / database software to track volunteer scheduling and communications.
Experience with VolunteerHub and Raisers Edge, a plus.
Familiarity with Service Enterprise Certification is beneficial.
Proficiency in Microsoft office programs (MS Teams, Excel, Word, Outlook, PowerPoint, and SharePoint) and able to learn as needs of job and available technologies evolve.

WORK ENVIRONMENT AND CONDITIONS, PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:
Most work is performed indoors at a desk in a shared office or meeting setting, with the ability to work remotely at times. Ability to work at a computer for extended periods of time.
Hybrid work model (minimum 2 days/week at a Habitat location, with ability to work from home the other days) During the first 6-9 months of employment additional days in the office will be required to build critical interpersonal connections and strengthen the communications team’s vision, strategy, and cohesiveness.
Ability to travel to and from meetings / appointments at various Habitat retail and construction site locations at times when public transportation can be challenging.
Ability to adequately traverse a residential construction job site (uneven grade / surfaces).
Some work outside of traditional office hours (evenings and weekends) will be required to attend meetings, events, etc.
Valid driver’s license and ability to be insured under the company’s insurance policy is prerequisite; driving is required. A Motor Vehicle Report (MVR) will be run for insurance purposes.
Able to lift and carry up to 25 pounds, beneficial.

The expected starting annual salary range for this position is $55,400 - $65,400. New hires are typically
brought into the organization between the minimum to midpoint of the salary range posted depending on
qualifications, internal equity and the budgeted amount for the role. The full annual salary range for this
position is $55,400 - $75,400.

Benefits available include medical, dental and vision insurance options; 401k with employer match; Paid time off for vacation, sick, holidays, floating holidays; short and long-term disability; Healthy Families and Workplaces Act (HFWA) Leave; Paid Family and Medical Leave (PFML); and paid time to volunteer.

Please apply by copying and pasting the following link in your browser:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=100654&clientkey=9F05EDCA5A4F338D08503989FA9B94C0

#LI-aff

Job Tags

Holiday work, Temporary work, Remote job, Work from home, Flexible hours, Weekend work, Afternoon shift, 2 days per week,

Similar Jobs