Salesforce Business Analyst job at EPAM Systems, Inc. Remote, US

Job Description

Salesforce Business Analyst Description

We are looking for a skilled Salesforce Business Analyst who possesses a solid understanding of media process execution using core Salesforce technology and knowledge of the media industry.

The ideal candidate will also understand the core principles behind customer experience-driven solutions. As a Salesforce Business Analyst, you will be responsible for executing discovery from a business analysis perspective, working on requirements elaboration, and preparing stories.

#LI-DNI

Responsibilities

Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
Collaborate with key stakeholders to identify, document, and scope major features as EPICs
Regularly review and adjust the backlog based on shifting business priorities or feedback
Conduct analysis to understand different user personas interacting with the platform
Map persona-specific needs to platform features and design
Facilitate workshops to validate and refine persona definitions and alignments
Outline and define Business Process Architectures with enterprise architects and development teams
Document and communicate how business processes are configured to enhance efficiency
Provide consultative support in BP architecture configurations
Break down EPICs into manageable user stories for development implementation
Define clear and measurable acceptance criteria for each user story
Facilitate agile ceremonies, focusing on refining user stories based on feedback and project evolution

Requirements

2+ years of Salesforce experience
Capability to prepare requirements and user stories
Strong presentation skills
Salesforce Admin Certified
Understanding of media processes
Proficiency in English at B2 level or higher

Job Tags

Remote job, Shift work,

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