Job Description

Job Summary

The Volunteer Services Representative is responsible for assisting with the implementation and execution of programs, projects, and initiatives to increase and strengthen the engagement of volunteers. Additionally, assist with the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission-critical activities. Approximately 30% of the time is spent on external recruitment and 70% on Engagement.  This part-time position is 25 hours per week.

Job Responsibilities

• Subject matter expertise and regional resources for volunteer engagement best practices.
• Assist in ensuring all prospective volunteers are screened and referred to departments for interviews.
• Assist local leaders with conducting a comprehensive volunteer engagement onboarding program for all Volunteer Services volunteer positions.
• Assist with driving volunteer recruitment and engagement, including youth programs.
• Provide support to the Volunteer Intake Processing Center.
• Responsible for managing volunteer recognition events across the region for all volunteers.
• Assist with executing the Event Based Volunteer plan.
• Assist in supporting and monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment.
• Provide support to the Regional Volunteer Services Officer or Sr. Engagement Specialist by:
• Meeting with departments and ensuring alignment of volunteer needs and regional metrics.
• Helping implement strategies and tactics to improve volunteer engagement, including the annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions.
• Assisting with the development and implementation of a volunteer engagement/retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.
• Provide input on volunteer engagement performance management issues.
• Provide reporting and metric analysis support.
• Assist in monitoring and reviewing volunteer satisfaction data with departments to develop strategies to improve volunteer satisfaction.
• Serve as the subject matter expert on key volunteer recruitment tools.
• Train volunteer leaders and department leads on volunteer programs, tools, and resources.
• Support Volunteer Services’ regional training plan, which includes in-person and online volunteer supervisor courses.

Qualifications

• Education: Bachelor’s degree or equivalent combination of related education and experience required.
• Experience: Minimum 3 to 5 years of experience implementing and advancing staff-related programs. Knowledge of volunteer programs and policies is preferred.
• A current, valid driver’s license with good driving record is required.
• Excellent oral and written communication skills.
• Strong training and presentation skills.
• Great interpersonal skills with the ability to effectively relate to people of diverse backgrounds and education levels.
• Knowledge of group dynamics, customer maintenance techniques, influencing skills, and the ability to effectively implement programs is preferred.
• Detailed-oriented with good organizational skills and the ability to handle multiple and continuously evolving priorities required.
• Recruiting experience or the ability to effectively communicate and represent the Red Cross mission and activities in a positive and realistic manner is preferred.
• Other Skills: Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Travel: This may involve travel. A current valid driver’s license and good driving record is required.

Preferred Qualifications:

• Youth engagement experience
• Data reporting in Excel Pivot Tables and PowerBI
• Bilingual (Spanish)

Additional Information

Benefits

• Medical and dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with a 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

How to Apply

All applicants must apply at RedCross.org/Careers, meaning no resume will be accepted by mail, email, or fax.  Apply online at:

https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Murfreesboro-TN/Representative-II–Volunteer-Engagement_RC76384

Details

• Date Posted: October 3, 2024
• Type: Part-Time
• Job Function: Administrative
• Service Area: Social / Human Services
• Start Date: 10/28/2024
• Working Hours: 5 hours per day X 5 weekdays within office hours unless flexing for meetings or mission

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