Job Description

Roscoe Brown Inc. has been in business in Middle Tennessee since 1940. For over 80 years we have been dedicated to our neighbors, community, and friends. We are passionate people that empower employee success. We are hiring an Office Operations Assistant in Tullahoma, TN.

• Strong communicator through verbal and written communication
• Dedicated to providing 5 Star customer service
• Maintains company core values in each work environment – positivity, respect, integrity, and commitment
• Self-motivated, team player that is always willing to learn, teach and motivate.
• Goal driven with the ability to work in a fast-paced environment.
• Positive, team player that works hard to ensure customer satisfaction.
• Adaptable, organized, and driven

• Health Insurance, 401K, & PTO
• Endless opportunities for learning & leadership growth

• Convert incoming customer service calls into booked service appointments.
• Excellent customer service skills with Roscoe Brown staff and customers.
• Attention to detail with customers and office staff.  
• Relay accurate information to technicians to ensure a proficient and quality customer experience.
• Professional behavior that establishes customer rapport, encouraging repeat business.
• Respond to customer requests, resolve issues, and promote the brand.
• Collect and confirm customer information when setting up service and billing accounts.
• Create jobs, work orders, and assign products to track serial numbers on equipment installations and other jobs.
• Register equipment warranties on behalf of the customer with the manufacturer.
• Create the invoice (billing) for jobs once complete to include model and serial number and applicable warranty of the equipment.  Ensure invoices are mailed to the correct billing address.
• Record job costs based on material worksheets provided by the installers and record applicable reserves and supplies expense.
• Coordinate the submittal of financing documents with TVA, Wells Fargo Greensky and Good Leap, and follow up to ensure payment is received.
• Call customers and schedule parts to be installed.
• File all parts warranties.
• Conduct Over-The-Counter Sales for parts and filters.  Pull applicable parts and filters from stock, determine the retail price, and complete the sale.
• Reconcile monthly Accounts Payable statements.
• Ensure maintenance customers are called and taken care of daily.

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