In-House Service Spec-1 Job at Medical Devices Company, San Antonio, TX

V3ZTQjhxTTh0aDFTclJ5Y01YcmxmRWZPOGc9PQ==
  • Medical Devices Company
  • San Antonio, TX

Job Description

Roles & Responsibilities

Roles & Responsibilities:

  • Quickly answer and triage inbound customer calls (30-40 calls avg. per day)
  • Provide dedicated phone support, document and assist in resolving entry level inquires for Pyxis equipment
  • Adhere to communication procedures, guidelines, and policies
  • Meet SLA targets
  • Creates tickets in Salesforce
  • Asks probing questions to caller to get more detail and document on ticket

Experience Required

Experience

  • 2+ years of proven customer support experience in a call center environment

Skills & Certifications

Skills

  • Strong interpersonal skills
  • Strong written communication
  • Ability to creatively solve problems
  • Familiar with ticketing CRM systems; Salesforce preferred
  • Ability to work well as a team and independently
  • Knowledge of microsoft office products
  • Speaks well, documents quickly and clearly, can multitask, follows instructions

Preferred Technical Experience:

  • Ability to communicate technical language to a non-technical audience
  • Entry Level Software installation and troubleshooting
  • Entry Level Hardware Installation and troubleshooting
  • Entry Level peripherals installation (Scanners, Printers...)
  • Entry Level of Networking topology, terminology

Duties, Activities and Responsibilities breakdown

  • Customer Service Support - 80%
  • Administrative/Other - 20%

Training:

  • Phone, CRM and Product overview will be provided

Eligibilities & qualifications

Desired Qualifications:

  • High School Diploma or GED

Job Tags

Full time,

Similar Jobs

Gpac

Steel Detailing Project Manager Job at Gpac

Miscellaneous Metals Manager: GPAC is partnered with a well-established steel fabricator to hire a Steel Detailer that has experience as a Project Manager to run the miscellaneous metals department. Due to an increasing work load the company needs to hire an experienced... 

KA Recruiting

Clinical Lab Scientist IV - Blood Bank Job at KA Recruiting

 ...QUALIFIED Healthcare Professionals accepted) Technologist/Technician - NEW JOB ALERT! I have a Clinical Laboratory Scientist IV - Blood Bank position available north of Plainfield, New Hampshire! Details - Full-time - Opportunities for growth - Full,... 

Atec, Inc.

Traveling Electrician - Journeyman Job at Atec, Inc.

 ...This is a 95% travel position. This position is a field crew job, and you do not have to be from Texas to apply. Electricians Maintenance Vital Link, Inc. (VLI) is currently hiring Journeyman and entry level positions in our Field Department. Positions require... 

Greenhouse Biloxi

Baker Job at Greenhouse Biloxi

 ...pie dough and quiche from scratch using our recipes. Fulfill morning catering orders Prepare and maintain inventory and create prep...  ...Must have 2 years professional baking/kitchen experience. Early morning person Quick learner Dedicated to working as a team... 

Terran Orbital

Ground Systems Engineer Job at Terran Orbital

 ...constellations. Terran Orbital seeks a motivated Ground Systems Engineer to contribute to the...  ...this position may require a current United States National Security clearance or...  ..., gender, gender identity, gender expression, sexual orientation, marital status, veteran...