Job Description

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

Working as part of the Education & Content Delivery team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim;

We are the most valued source of advice for small businesses and their advisors

We are the world leaders in live & digital Customer content creation and delivery 

We are a strategic force for delivering Xero's FY25-26 performance at scale and beyond

As an Education Specialist, you will play a pivotal role in this high-performing, growing team, dedicated to empowering customers with the skills and confidence to maximize their use of the Xero platform

What you’ll do

• You’ll apply your passion for training/support to create and deliver our world-class education experiences via multiple learning methods, including face-to-face classroom training, and live webinars.
• Aside from the day-to-day delivery of content, you’ll get involved in a diverse range of special projects, including supporting new product launches (Xero releases thousands of product improvements each year), presenting at large scale industry events (e.g Xerocon, Xero Roadshows) and planning new education materials.
• Design, write and deliver educational content for both prospective and existing customers, being advisors or small businesses
• Deliver content in a range of formats: webinars, in-person or virtual workshop/classroom style events, conferences, 1-on-1 consultations and workbooks
• Presenting at large scale industry events (e.g Xerocon, Xero Roadshows)
• Review, provide feedback on and regionalize educational content created by the global digital curriculum team
• Keep up to date with product enhancements, beta test and trial new functionality
• Build effective relationships with Education Specialists in other regions to ensure knowledge, content and ideas are shared, duplication is avoided and assets are leveraged
• Support GTM and marketing campaigns with relevant, practical education
• Assist with community initiatives amongst the accountant/bookkeeper and SMB communities
• Use feedback from surveys to refine content after initial release
• Collaborate with the education team to scope, ideate and brainstorm 
• Project manage educational initiatives
• Work with sales and marketing teams to plan content calendars
• Plan always-on webinar schedule with other team members

Success looks like

• Create and deliver purposeful beautiful education in line with Xero’s content strategy
• Maintain a world-class Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) for Xero Education
• Achieve specified targets for course registration and attendance
• Receive excellent course feedback on relevance, usefulness and presentation style, while using survey insights to deliver improvements
• Suggest ways to improve webinar engagement
• Support the delivery of regional and global strategic priorities

What you’ll bring with you

• Bachelor’s Degree or equivalent
• Experience in an accounting/ bookkeeping environment a bonus
• 2+ years producing and delivering webinars/eLearning/teaching
• Instructional design and training delivery experience would be advantageous 
• Proven examples of group teaching/coaching
• Experience in program/project management
• Computer and software literacy, especially in cloud based applications
• In-depth Xero Knowledge
• Accounting or bookkeeping qualifications or expertise a bonus
• Confident speaker - outstanding presentation and facilitation skills
• Written communication skills
• Ability to work autonomously and demonstrate initiative
• Tech-savvy
• A team player with a sense of humour and a positive ‘can do’ attitude
• Appreciation for and exposure to sales teams and targets
• Ability to excite, influence and negotiate with stakeholders
• A change and growth mindset
• Organisational, problem solving and time management skills
• Customer centricity and a passion and desire to make a difference

Why Xero? 

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

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