Job Description

We believe in providing our employees with a great environment surrounded by inclusive and

supportive team members. As a Community Engagement Team Member, you’ll have the ability

to learn the ins and outs of the position, business, and client needs. Our Community

Engagement Team Members play an integral role in overseeing the department, engaging with

customers, and assisting in inquiries and concerns.

 

About Us: We work with some industry giants in the automotive field, and we have our eyes set

on assisting in expanding their business. This past year, we have immensely grown the

consumer base for our clients. Our Community Engagement Team Member team has done a

remarkable job expanding business metrics and revenue for our clients by ensuring every

customer has a superb experience. Without the dedication and resilience of our Community

Engagement Team Members, our growth initiative would be far out of reach!

 

Responsibilities of the Community Engagement Team Member:

●Master the ins and outs of all client's product knowledge, pricing, sales promotions, and

contract negotiation

●Answer consumer questions and ease concerns by educating customers on the perks of

clients vs. the competition

●Recommend products and services best suited to consumer needs and inform them of

any sales promotions we have to offer

●Complete sales for new customer accounts in an accurate and timely manner

●Keep track of all consumer interactions and report back to sales executives on ways to

improve the consumer experience

●Contribute ideas on how to improve sales processes and customer interactions to make

them more efficient and profitable

●Participate in extensive sales training led by sales executive to increase client

knowledge, and business expertise, and gain new sales strategies

 

Requirements of the Community Engagement Team Member:

●Experience as a Customer Service Representative, or similar

●Possess strong communication and people skills

●Ability to thrive in a fast-paced environment

●Impeccable negotiation and persuasion skills

●Proven record of overturning customer concerns and increasing sales revue

●Outgoing, personable, and affable personality

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