Job Description

Job Title: Business Analyst Salesforce (W2)

Position Type: Contract

Location: Woburn Massachusetts

Remote Work: None

Primary Skills:

• Business Analysis
• Salesforce

Job Description

Responsibilities:

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of realtime data
• Serve as thought leader for technical business processes developing systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project with attention to transparent communication at all levels
• Perform evaluate and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements for systems in production to ensure maximum usability
• Partner with stakeholders across business units (ex: Commercial Lending Finance Operations Security and Compliance) to develop analyses and documentation in a collaborative way communicating effectively and efficiently with production managerial and executive teams
• Evaluate analyze and communicate systems requirements on a continuing basis and maintain systems processes including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from managers and executives with supporting research and recommendations

Qualifications:

• Bachelors degree
• Five or more years of experience in analytics and systems development
• Excellent experience with Salesforce and/or nCino
• Proven analytical abilities
• Experience in generating process documentation and reports
• Excellent communication skills with an ability to translate data into actionable insights
• Excellent working knowledge of relevant Microsoft applications
• Proven ability to manage projects and user testing
• High proficiency in technical writing

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