Job Description

Wilbert Funeral Services, Inc. Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Responsible for planning, scheduling, and directing the work of the accounts receivable unit within the established accounting policies of the organization. Monitors the collection process and negotiations with past due accounts. Provides information on receivables, receipts, and account balances. Leads a team of direct reports. Reporting to the Treasury Director, the Accounts Receivable Shared Services Manager will be responsible for managing the Accounts Receivable (AR) Shared Services Organization and related processes, systems, and master data. In this role, you will be responsible for leading a team of professionals to ensure the efficient and effective processing of financial transactions, while maintaining high standards of accuracy and compliance. Essential Duties and Responsibilities:

• Accounts Receivable Shared Services Operations & Strategic Leadership:

• Lead AR Shared Services Organization: Develop, implement, and execute a centralized AR function, including defining roles and responsibilities, establishing policies and processes, and selecting appropriate tools to optimize efficiency and accuracy in accounts receivable operations.
• Build strong relationships and collaborate with key stakeholders in finance, sales, and operations teams to align AR activities with broader business objectives, ensuring seamless communication, problem-solving and ownership across departments.
• Develop and track Key Performance Indicators and Service Level Agreements to ensure operational excellence: timely and accurate billing, cash application, customer dispute resolution, and customer credit processing in compliance with the Delegation of Authority.
• Design, implement and lead collections program, collaborating with sales and operations teams to drive ownership of the collections process.
• Develop and execute credit policy in compliance with parent company Standard Practice Instructions including the setting and maintaining of credit limits utilizing the full capabilities of current ERP.

• Team Leadership:

• Foster a collaborative, positive, and efficient work environment in accordance with Wilbert Core Values.
• Act as a culture and thought leader, helping to establish and drive Wilbert’s continuous improvement and digital transformation.
• Lead a high-performing team of accounts receivable professionals, setting measurable goals / objectives, providing timely performance feedback, and leading continuous growth and development for the team.
• Identify and address resource and training needs to enhance team skills and knowledge.
• Process Improvement:

• Drive continuous improvement initiatives to simplify and automate AR processes, driving accuracy, efficiency gains and cost savings for the organization.
• Lead project to implement bank lockbox for customer check payments and convert customer payment method from Check to ACH.
• Collaborate with key stakeholders on the Commercial Team to enhance customer sales, boost customer satisfaction, and minimize disputes.
• Lead the design and implementation of standardized accounts receivable processes and procedures across various business units.
• Compliance and Reporting:

• Collaborate with the finance and accounting teams to ensure accurate month-end and year-end closing in compliance with company policies, GAAP, and regulatory requirements.
• Collaborate with the finance and accounting teams to ensure accurate bad debt allowance including establishing process for specific reserves and identifying customer accounts to be written off.
• Assist with internal audits, providing necessary documentation and explanations.
• Act as subject matter expert and ensure compliance with all parent company Standard Practice Instructions related to AR processes.
• Customer Management:

• Maintain positive relationships with customers and resolve any issues or discrepancies.
• Lead projects to streamline and standardize customer terms.
• Lead projects to cleanse and normalize customer master data, including identification of like customers across three customer master tables.
• Ensure regular customer account reconciliations and maintain accurate customer records.
• Manage customer on-boarding process and own customer master data ensuring compliance with company policies and procedures.

Education, Experience & Skills Requirements:

• Education: Bachelor’s degree: Accounting, Finance, or a related field.
• Experience: Minimum of 8 years of experience in accounts receivable and accounting (at least 5 years in supervisory role), specifically within a SOX-compliant environment.
• Skills:

• Experience with process automation, digital solutions, and ERP implementation.
• Experience in a managing a shared services team in a complex, multi-location organization.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Strong leadership, team and performance management skills with the ability to motivate and inspire a team.
• Strong communication and interpersonal skills with the ability to build relationships with key stakeholders across the organization and with customers.
• Excellent organizational, project management, and time management abilities.
• Proficiency in ERP, accounts receivable, billing systems, end to end order to cash processes and automating accounts receivable processes.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail and accuracy.
• Knowledge of GAAP and financial regulations.
• Professional certification (e.g., CPA, CMA) is a plus.

Physical/Other Requirements:

• Standard office environment with potential remote work flexibility.
• May require occasional overtime during peak periods and/or audits.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

Job Tags

Remote job, Full time, Local area,

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